Refund & Cancellation Policy

Last updated: July 13, 2026

Airline fare rules

Refund and cancellation eligibility depends primarily on the fare rules of the ticket purchased and the applicable airline’s policies.

Requests

Cancellation or refund requests should be made as soon as possible. A request does not guarantee that a ticket or service is refundable.

Fees

Airline penalties, fare differences, and service fees may apply. Any applicable charge and the refundable or non-refundable status of a service fee should be disclosed before confirmation.

Processing time

When a refund is approved, processing times may depend on the airline, payment processor, financial institution, and original payment method.

Contact

For assistance with a booking-related request, call (888) 427-7194.

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